FAQs

If you don’t find your answer here, then please feel free to contact us

Where are you based and how do I get there?

All session are held at our studio based in the Design Works Annexe in Gateshead.
By car we are just off the A184, 10 mins from Newcastle city centre and 20 mins from Sunderland.
The Design Works is accessible by both bus and Metro and is just a 7min walk from the Felling Metro station.

There is lots of free parking in the Design Works car park in front of and down the side of the main building with disabled parking spaces just outside the the Annexe Building

For more information on our location please check out our find us page

Access & Accessibility?

We are located in the Annexe building on the ground floor in room 107, there are disabled bays available to our clients right by the doors to the building.

Access to the building is gained via an intercom by typing 107 and enter. We will answer, buzz you in and meet you at the next set of doors.

I want to learn to sew, where do I start?

For a complete beginner, a good option is our Intro to Sewing workshop. Its a 1 day workshop that allows you to learn to use a machine and gain some basic skills.

Do I need my own sewing machine?

No, you do not need to have a machine

If you have your own machine Great!, bring it along. we find most people prefer to learn and develop their sewing skills on their own machine as all machines have their own quirks.

If you don’t have a machine don’t worry we have a selection of machines available for beginners to use so you don’t need to invest in one until you are hooked on sewing. Machines can also be made available for  students travelling on public transport.

Please let us know if you require a machine and we can select the most suitable one for you.

I want to start making my own clothes. What’s the best option for me?

Beginners Garment Construction part 1 & 2  are our beginner dressmaking courses for people who want to start making clothes. In part 1 of this course we will give you a refresher session on machine skills and we’ll teach you how to make darts, insert a zip, use interfacing, measure yourself properly, use a pattern– and lots more!

Part 2 of Beginners Garment Construction builds on the skills learned in part 1  and may be a suitable starting point if you have made a skirt before or can use a machine but feel your skills are a bit rusty.

What level am I?

If you’re not sure just send us an email and we’ll help you to work it out.

How can I find out about classes?

On the ‘Workshops & Classes’ page you can see the what we do by category pictured or by date on the calendar
You can go direct to our workshops and courses listings on our  ‘Sewing & Pattern Cutting Classes’
You can see our social sewing groups on our  ‘Sewing Bee’
If you want 1 to 1 or small group tuition check out our Private Tuition page

How can I book a place?

Please contact us by phone or email to and we will book you a place if available and send you and invoice with payment information. Your place in a session is only guaranteed once payment has been received

If a class is fully booked we can put you on a waiting list or let you know when the next one is available and hold you a spot.

How many people will there be in my class?

For most classes we limit the number  of students to a max of 8 so that we can give each student support.
Due to the extra space and support required some workshops & courses will have a lower maximum number of students e.g. Pattern cutting

Private Tuition

Fees can be paid lesson by lesson or in a block of lessons. Lessons that have been purchased will not be refunded after the lesson has commenced. If you cannot attend a lesson notice must be given by 24 hours before or you will be charged for the session.

How can I pay for my course or workshop?

You can pay by Bank Transfer, Card or Cash

If you prefer to pay with cash or card you can pop in to check us out and pay in the studio up to 48hrs before the day of your class.

Attendance

Please be on time to class, as we aim for classes to start and end right on time. Please do not arrive more than 15 minutes early to class unless you have arranged it with the tutor.
There are no makeups for missing all or part of a class.

Equipment & Supplies

All of our classes include the use of studio equipment, however, not all classes include student supplies, please see the specific workshop/course page for details of what is needed.

I’m coming to a class but I’m running late. Help!

If you are running late to a class just give us a call and let us know

I want to buy a gift voucher for someone. Do you offer them?

We can do a gift vouchers, just let us know what you want to buy, course, sewing bee or private tuition and we will sort one out for you

What is Your Cancellation & Refund Policy?

Please let us know as soon as possible if you have to cancel. Cancellations can be accepted by telephone or email, but telephone cancellations must be backed up by written or email confirmation.

Cancellation Refunds:

Notice of 31 days prior to course 60% of course fee refunded

Notice of 14 days or less no refund.

A booking fee of £20.00 will be deducted from any refund if cancellation occurs from the date of booking to 31 days prior to the course starting.

In the event of low enrollment, we reserve the right to cancel a class at any time without liability. If a class is canceled, enrolled students will be notified at least 48 hours prior to the start of class and will be offered an alternative date or recieve a full refund.

Please note that by booking our courses you are accepting our cancellation terms.